Open Today: 12:00 PM - 5:00 PM
Theater Open Today: 12:15 PM - 4:30 PM

Posted Date: 4/14/2021 9:51:57 AM

Updated Date: 7/6/2021 6:17:52 AM

Tags: Customer Service, Cash Handling

Description:

Operations Coordinator

Full Time with Benefits

Description: The Operations Coordinator position reports to the Operations Manager and is responsible for the day-to-day oversight of Imagination Stations front desk, retail store, and concession operations as well as on-site membership sales.

Visitor Service Responsibilities:

  • Provide professional, efficient, and approachable customer service
  • Accurately and efficiently handle all cash/credit transactions and balancing procedures
  • Provide help and assistance with lost/sick children ensuring proper paperwork is maintained
  • Collect admission for general public
  • Validate and check all Imagination Station membership cards
  • Actively promote and sell memberships to reach monthly revenue goals
  • Provide accurate information about Imagination Station and its exhibitions, activities, and events
  • Provide support to Imagination Stations call center by directing calls to appropriate departments
  • Properly document and organize all lost and found items
  • Maintain and update Communications Binder
  • Implement a monthly team training/update meeting
  • Help to input membership information into Imagination Stations POS system
  • Communicate daily with the Operations Department regarding challenges
  • Assist Finance Department on appointed days – voids, opening and closing procedures, change, etc.
  • Handle positive and negative visitor feedback in a professional manner by listening, understanding, and taking appropriate actions
  • Effectively implement outlined First Aid & Emergency procedures
  • Communicate daily with the Operations Manager regarding challenges
  • Other duties as assigned

Science2Go! Retail Store Responsibilities:

  • Strictly adhere to all return and exchange policies
  • Maintain merchandise by ensuring all areas are adequately stocked and presentable
  • Communicate with visitors by suggesting merchandise consistent with educational and exhibition programs
  • Implicitly follow all return and exchange policies
  • Input damaged Science2Go merchandise on a weekly basis – report to Operations Manager and Finance/Accounts Receivable
  • Accurately check-in, tag and organize merchandise
  • Oversee the transfer of merchandise to Imagination Station departments as needed
  • Other duties as assigned

 

Requirements:

  • High School diploma
  • Must have had at least one year of recent cash management experience
  • Proven leadership skills
  • Solid communication and interpersonal skills
  • Ability to actively engage in conversations with people of all ages and at all levels
  • Flexible availability – works weekends and some evenings

Physical Demands:

  • Must be able to stand for long periods of time typically up to 6 hours
  • Must be able to lift up to 30 pounds
  • Must be able to kneel or bend over as required for stocking inventory

Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.

Imagination Station, Pure Science, Pure Fun

All applicants must apply on-line at imaginationstationtoledo.org and submit a detailed resume outlining job history and experience.

IMAGINATION STATION IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Details

Qualifications

Yes

Yes

Yes I am at least 18 years of age

Yes

Yes

Contact Information

Yes

What days are you available?





















Education, Training and Experience

Yes

Yes

Last 3 Employers - Company 1

Yes

Last 3 Employers - Company 2

Yes

Last 3 Employers - Company 3

Yes