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Posted Date: 10/6/2022 9:35:49 AM

Updated Date: 11/17/2022 9:56:33 AM

Tags: Customer Service

Description:

This position reports to the Reservations Manager and is responsible for top-quality service through direct contact with all visitors participating in internal programs, as well as maintaining a vision of excellence that ensures exceptional experiences for all Imagination Station visitors.

Function: Develop and maintain the Imagination Station yearly calendar.  Process and schedule reservations as well as be the “face” of Imagination Station as the first person to answer incoming calls.

Responsibilities:

  • Process and schedule all reservations
  • Manage and maintain school and group database records
  • Check in all incoming groups and provide assistance where needed
  • Balance and coordinate group attendance to facility to assure consistency
  • Monitor daily and weekly attendance trends, and provide metric reports
  • Receive incoming calls through Imagination Station main phone lines, as well as receive incoming calls for bookings
  • Promote and support all of Imagination Station team through direct phone contact
  • Support the facility policy of returning all messages within 8 hours on weekdays and 24 hours on weekends
  • Balancing cash drawer for admissions

Requirements:

  • High School diploma
  • Self motivated individual with ability to provide attention to detail
  • Solid communication and interpersonal skills
  • Demonstrated proficiency in the English language
  • Professional phone etiquette
  • Proven ability to communicate clearly and in a concise manner
  • Able to deal with, and work under, pressure to achieve deadlines and results
  • Previous cash management experience is a plus
  • Must be available to work weekends

Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.

Imagination Station, Pure Science, Pure Fun

All applicants must apply on-line at imaginationstationtoledo.org and submit a detail resume outlining job history and experience. If you are unable to complete our on-line application due to a disability, contact us at 419-214-9102 to ask for an accommodation or alternative application process.

Job Type: Part-time

Details

Qualifications

Yes

Yes I am at least 16 years of age

Yes

Yes

Contact Information

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